Right of withdrawal
You have the right to withdraw from this contract within 30 days without giving any reason. The statutory period is 14 days, we voluntarily extend it to 30 days.
The withdrawal period expires 30 days after the day on which you, or a third party other than the carrier indicated by you, take physical possession of the goods.
To exercise your right of withdrawal, you must inform us (Body Support EU, Gouwe Sport VOF, Coenecoop 83B, 2741 PH Waddinxveen, The Netherlands, email: info@bodysupport.eu, phone: +31 85 060 7854) of your decision to withdraw from this contract by an unequivocal statement, for example by email or letter. You may use the model withdrawal form or our return portal, but this is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we will reimburse all payments received from you, including the costs of delivery (with the exception of supplementary costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and in any event no later than 14 days from the day on which we are informed of your decision to withdraw. We will carry out the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods without undue delay and in any event no later than 14 days from the day on which you communicate your withdrawal to us. Returns from the Netherlands, Belgium and Germany are free of charge. For returns from other countries, you bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.